System Access Manager (SAM) User Guides

Password Management

• SAM Login
• SAM Home page
• First time user registration — Employee
• First time user registration — Contractor
• Forgot your password
• Change password
• Login with temporary password
• Password Expiring in 15 days
• Expired password
• Change challenge questions
• Unlock Account
• Unlock Windows
• Manager Actions
• Delegation Actions
• Administrator Actions

Application Access

• Approve a Pending Request
• Delegate Requests Application Access
• Delete a Saved Draft Request
• Enable/Disable Windows
• Modify Internet Request
• Manager Requests Application Access
• Retrieve Draft Request
• Reject Application Request
• Remove User Application Access
• Requesting Application Access for Self
• Requesting Application Access for Another User
• Requesting Application Access for Multiple Users
• Save Draft Request
• Track Request
• Withdraw Request

Contractor Lifecycle

• Contractor Creation
• Contractor Creation Approval
• Contractor Reauthorization
• Contractor Transfer
• Contractor Transfer Approval
• Contractor Update

ED Applications

• Assign or Remove ED Application Access to a User
• Assign or Remove ED Application Admin Access
• Assign or Modify ED Application Owner Access

Existing Accounts

• Enable/Disable Account
• Assigning Delegate(s) in SAM
• Removing Delegate(s) in SAM

Functional Accounts

• Functional Creation
• Functional Activation
• Functional Transfer
• Functional Update
• Functional Application Access
• App Short Name for Functional Accounts

Steps to Avoid Lockouts

• Lockout Backoffice
• Lockout Direct Authentication
• Lockout Wifi

Additional Information

• FAQs
• Look up direct reports